1. Overview

At Raw-Era, we stand behind the quality of every product we ship. This Returns & Exchange Policy sets out the conditions under which returns, exchanges, and refunds are accepted. Please read this policy carefully before placing an order.

By completing a purchase on www.raw-era.com, you agree to the terms outlined in this policy. Raw-Era reserves the right to amend this policy at any time, with changes taking effect upon publication on our website.

2. Return & Exchange Window

The return/exchange window begins from the date of delivery as confirmed by the courier tracking system.

Requests raised after the applicable window will not be accepted under any circumstances.

3. Eligibility Conditions

3.1 Items Eligible for Return

A return request will only be considered if ALL of the following conditions are met:

• The item is unused, unworn, unwashed, and in its original condition

• All original tags, labels, and packaging are intact and attached

• The item is free from perfume, deodorant, stains, pet hair, or any odour

• The return request is raised within the applicable return window

• The original order invoice or proof of purchase is provided

• The item is not listed under non-returnable categories (see Section 4)

3.2 Defective or Incorrect Items

Raw-Era will accept returns or offer replacements for:

• Items with manufacturing defects (stitching failures, fabric tears, print defects)

• Wrong item received (wrong size, wrong colour, wrong product)

• Items damaged during transit (must be reported within 48 hours of delivery with photographic evidence)

Raw-Era quality-checks all items before dispatch. Minor variations in colour due to screen display settings or slight irregularities inherent to garment manufacturing (e.g. fabric texture, slight tonal differences in washes) do not constitute defects.

4. Non-Returnable & Non-Exchangeable Items

The following items are strictly not eligible for return or exchange:

• Items purchased on sale, at a discount, or during promotional events

• Limited edition and drop items (except size exchange within 7 days)

• Pre-order and made-to-order items

• Innerwear, socks, and accessories (for hygiene reasons)

• Items that have been worn, washed, altered, or damaged by the customer

• Items with removed tags or missing original packaging

• Gift cards and store credits

• International orders (except for defective or incorrect items)

5. How to Raise a Return or Exchange Request

Follow these steps to initiate a return or exchange:

Do not ship items back before receiving written approval from our team. Unapproved returns will not be processed and may be returned to the sender at their expense.

6. Return Shipping Costs

For customer-borne returns, we recommend using a trackable courier service. Raw-Era is not responsible for items lost or damaged in transit during return shipment.

Cash on Delivery is not available for exchange re-shipments.

7. Refund Policy

7.1 Refund Eligibility

Refunds are issued only in the following cases:

• Approved return of a defective, damaged, or incorrectly shipped item

• Order cancellation within the eligible window (refer to Shipping Policy)

• Item is out of stock and cannot be replaced with an exchange

7.2 Refund Methods

Shipping charges and COD handling fees are non-refundable unless the return is due to a Raw-Era error.

Raw-Era is not responsible for delays caused by banking institutions or payment gateways beyond our control.

7.3 Store Credit Option

Customers may opt for store credit instead of a monetary refund. Store credit is valid for 12 months from the date of issuance and can be used across all products on www.raw-era.com. Store credit is non-transferable and cannot be converted to cash.

8. Exchange Policy

Raw-Era offers size and colour exchanges (subject to availability) for eligible items within the exchange window. The following conditions apply:

• Each order is eligible for one exchange only

• Exchanges are subject to stock availability at the time of request

• If the desired size or colour is unavailable, store credit will be issued for the item value

• Exchanged items are governed by this same policy and are not eligible for further returns

• Outbound re-shipment for the exchange is free of charge within India

9. Quality Check & Inspection

All returned items undergo a quality inspection upon receipt at our warehouse. Raw-Era reserves the right to:

• Reject a return if the item does not meet the eligibility conditions stated in Section 3

• Charge a restocking fee of up to 10% of the item value for returns that show signs of use or missing packaging

• Return the item to the customer at their expense if the return is deemed ineligible

Customers will be notified of the inspection outcome within 2 business days of our team receiving the returned item.

10. Fraudulent Return Prevention

Raw-Era employs a returns monitoring system to identify misuse of this policy. The following actions may result in account suspension and/or legal action:

• Returning a different item from what was originally ordered

• Tampering with or removing tags prior to filing a return

• Filing false damage or defect claims

• Repeated return requests across multiple orders without genuine cause

Raw-Era photographs all items before dispatch as part of our quality control process. This documentation may be used in the event of a disputed return.

11. International Orders

Due to the complexities of international logistics and customs clearance, Raw-Era does not accept general returns or exchanges on international orders. Exceptions are made only in the following cases:

• The item received is defective (manufacturing fault)

• An incorrect item was shipped

For approved international return cases, the customer must ship the item back at their own expense using a trackable courier service. Raw-Era will cover the cost of re-shipment for the replacement item. Import duties and taxes applicable on the replacement shipment remain the customer's responsibility.

12. Contact Us

For all return and exchange queries, please reach out to us:

Our support team aims to respond to all queries within 24 business hours.

Policy Disclaimer

This policy is governed by the laws of India and is subject to the jurisdiction of courts in Ludhiana. Raw-Era's Returns & Exchange Policy does not affect your statutory rights as a consumer under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

This policy is subject to change without prior notice. The most current version will always be published at www.raw-era.com/returns.